Business
Common Issues with Aadhaar eSign Service and How to Fix Them
Here in this post, we will explore some common problems faced by users while using the Aadhaar eSign Service and how to fix them. So that you can offer a seamless experience to your customers.
Issues with Aadhaar eSign and Fixes
Invalid Aadhaar Number or Details
One of the most common issues users face is entering an invalid Aadhaar number or mismatched details. This usually happens when the details you provide don’t match the information stored in the Aadhaar database. This could be because of typos, outdated information, or other discrepancies during the eSign with Aadhaar process.
How to Fix it:
- When you are entering your Aadhaar number, double-check the information so you can ensure it is correct.
- Make sure that your name, date of birth, and other details are exactly as they appear in your Aadhaar records.
Mobile Number Not Registered with Aadhaar
eSign Service Provider requires your mobile number to be linked with your Aadhaar for OTP (One-Time Password) verification. If your mobile number is not registered or updated in the Aadhaar database, you won’t receive the OTP. So that it can prevent you from completing the signing process.
How to Fix it:
- Check if your mobile number is updated in your Aadhaar details. You can do this by visiting the [UIDAI website] and using the mobile number update service.
- If you have changed your number recently, update it at the nearest Aadhaar Enrollment Centre.
Problems with OTP Delivery
Sometimes, users don’t receive the OTP on their registered mobile number, which prevents them from completing the Aadhaar eSign Service process. This can happen due to network issues, incorrect details, or other problems.
How to Fix It:
- You should ensure that your mobile phone has a stable internet connection or network coverage.
- Wait a few minutes and try requesting the OTP again, as there could be a delay in delivery.
- Check your spam or promotional message folder, as the OTP might get filtered there.
Browser Compatibility Issues
eSign Service Providers may not work well on all web browsers. Even many times users often face problems when trying to sign documents on unsupported or outdated browsers.
How to Fix It:
- You can try using a browser that is compatible with eSign with Aadhaar. This includes Google Chrome, Mozilla Firefox, or Microsoft Edge.
- Ensure that your browser is up to date with the latest version, as older versions may not support the eSign process.
Digital Signature Not Generated
In some cases, the e-signature may not be generated even after completing all the steps. So this can happen if there is an issue with the configuration of the eSignature or a server-side problem with the eSign Provider side. Along with that, it can be a support issue from their side.
How to Fix It:
- First, you can try refreshing the page and starting the process from the beginning.
- If the issue is with the software, you can ensure that the proper signing software or app is installed on your device.
Aadhaar Authentication Failure
Aadhaar eSign Service uses OTP authentication to verify your identity. If there is a failure during this authentication process, you will not be able to complete the eSign. This can happen due to poor biometric quality (fingerprint scan issues, etc.) or server problems.
How to Fix It:
- You should ensure that your fingerprint is clean and placed properly on the biometric scanner.
- If you continue to experience problems, try using a different biometric scanner if available.
Conclusion
In conclusion, we can say that the Aadhaar eSign Service is a great tool for digital signatures, but it’s not without its challenges. The good news is that you can easily fix most of the common issues. By following the fixes outlined above, you can resolve any issues you encounter and successfully use the eSign with Aadhaar service for your documents. If the problems persist, don’t hesitate to reach out to UIDAI’s support team or the service provider for further assistance.
